Big Apple Hospitality provides 24/7 help desk support,
extensive POS training, and hardware purchasing and repair services.
Big Apple Hospitality's Point-of-Sale (POS) roots extend back to the mid-1980s. Our Founder, William Gordon, was one of the pioneers in introducing touch screen POS systems to the Hospitality industry. Major operations like Hilton International, Hyatt International, The Keg, McCormick and Schmidt were just a few of the larger groups in Big Apple's historical dossier.
The concept of maintenance and support contracts was first introduced in the mid-1980s. Big Apple has crafted this concept like an insurance policy event with a single price to support hardware and software. With the advent of more powerful and sometimes more fragile electronics, Big Apple has made DOWNTIME a dirty word. The DNA of Big Apple is to install systems that have limited downtime. Less downtime equates to happier restaurants. Consequently, with the less onsite visits Big Apple has been able to lower the cost of the support agreement.
This mindset of limited downtime is the foundation for Big Apple's operations. The needs of the customer drives the Big Apple organization to provide industry leading POS solutions.